Refund Policy of Brand Promos Inc

Introduction

At Brand Promos Inc, we prioritize customer satisfaction and are committed to ensuring that our products meet your expectations. This refund policy applies to our range of outdoor gear, toys, bags, sports goods, notebooks, pens, and shopping bags purchased from our official channels.

Conditions for Returns and Refunds:

  • The product must be returned undamaged and in its original packaging, including all accessories.
  • The refund will cover the cost of the product only. Shipping costs for returning non-defective products are the responsibility of the customer.
  • Returned items will be inspected upon arrival at our warehouse. Products that do not meet these conditions may be rejected for a refund.

Quality-Related Issues:

For defects or quality-related issues, products are covered under our warranty from the date of purchase. We will replace defective items with a refurbished model of equal value or a new item when available.

Warranty and Claims:

  • Proof of purchase is required to validate a warranty claim.
  • Warranty claims must be made within the warranty period specified for the product.
  • Defective items must be returned for inspection before a warranty claim is processed.
  • Shipping costs for returning items due to quality-related issues will be covered by Brand Promos Inc.

Exclusions:

  • This warranty does not cover damage resulting from misuse, accidents, or unauthorized repairs.
  • Products purchased from unauthorized resellers are not eligible for refunds or warranty claims.
  • Lost or stolen items are not covered under our refund or warranty policies.

Contact Information:

For any questions or to initiate a return or warranty claim, please contact us at:

  • Phone: +1 (888) 988 4608
  • Email: info@brandpromosus.com
  • Address: 1942 Broadway St STE 314C, Boulder, Colorado 80302

We strive to process all returns and refunds promptly after receiving and inspecting the returned items. This policy ensures that our customers have a hassle-free experience with their purchases from Brand Promos Inc.